Frequently Asked Questions

We understand that you may have questions, and we are here to provide you with answers. Here are some common inquiries we have addressed to help you navigate our products and services seamlessly.
Contact Us
What is FloatCare?

FloatCare is an all-in-one healthcare operations platform designed to simplify and streamline the management of treatment, communication, documentation, and referrals.

Who is FloatCare designed for?

FloatCare is purpose-built for healthcare providers managing complex workflows, multidisciplinary treatment plans, and referral-heavy practices. It is ideal for businesses looking to improve coordination, reduce admin work, and scale efficiently.

What types of organizations use FloatCare?

FloatCare is used by clinics, hospitals, health systems, and organizations of all sizes in between.

Can FloatCare integrate with our current workflows?

Yes. FloatCare is designed for seamless integration with your existing workflows.

Is FloatCare HIPAA-compliant?

Yes. FloatCare meets all HIPAA compliance standards and is built with enterprise-grade security, including 256-bit SSL encryption, role-based access controls, secure servers, and full audit trails.

Can we control who sees specific patient data?

Yes. FloatCare’s role-based access ensures that only authorized users can view or edit specific documents, cases, or communications—supporting both security and workflow clarity.

Is there a free trial available?

Yes. FloatCare offers a 30-day free trial so you can explore the platform’s features and fit before making a commitment.

How much does FloatCare cost?

Pricing is tailored to your organization’s size and needs. Visit our pricing page for details, and contact us to learn about any current promotions available in your region.

Can I access my account from a phone or a tablet?

Yes, FloatCare is fully accessible on both phones and tablets, so you can manage treatment, communicate with your team, and access documents from anywhere. Our mobile app delivers a seamless, secure experience across all devices

Are there setup or onboarding fees?

No hidden fees. We offer seamless onboarding, personalized setup, and team training as part of your FloatCare experience.

How long does it take to get started with FloatCare?

Most teams can start using FloatCare within days. Setup is fast, and we provide full onboarding support—including user training, secure credential setup, and workflow alignment.

What support is available after setup?

We offer ongoing customer support, live phoneassistance, product updates, and dedicated success resources to ensure you getthe most out of FloatCare as your business evolves.

Will training be provided for my team?

Yes. Our onboarding specialists will train your staff on how to use FloatCare efficiently, and we provide resources, documentation, and support for new team members as you grow.

How do I schedule a demo?

To schedule a demo, visit our website and click on the “Contact Us” button. Fill out the form, and a member of our team will reach out to arrange a time that works for you.

Still have questions?